At Wave, consulting is at the center of what we do and who we are. Since our start in the late ’90s, our advising first principle has enabled us to create a tailored solution for each client’s individual requirements contrary to a one-size-fits-all offering. We work closely with our clients throughout Orlando, spending resources and time so that we have a thorough understanding of their pains and desires and can craft a custom approach to strategic digital transformation.
Back Office Modernization
Your Back Office is the heart of your company. If your standards have many inefficiencies, the resulting productivity loss will spread throughout your entire company. For example, let’s say a business acquires a new client in minutes but requires a long time to onboard a new employee or partner. That’s a challenge because both your employees' skills and your partner’s products play a critical role in providing exceptional service to the customer. Therefore, if those components are not operating smoothly, your customer is ultimately the one who is disadvantaged. Your Front Office can only be as capable as your Back Office, and both must be considered during a strategic digital transformation.
Business Intelligence
At Wave, our expertise encompasses a thorough understanding of your business standards as well as the software that aptly delivers intelligent information. We ask the right questions and can determine the right information to resolve questions such as:
- What happened?
- When did it happen?
- Why did it happen?
- Who was involved?
- Will it happen again?
- What will happen if we change x or y?
Data Migration
Planning is the most crucial element of a migration. Every migration requires a certain amount of strategic digital transformation of the content moving from the source repository to the destination. Considerations should include mapping metadata, folder structure, search capabilities, and many other components that will enable users to find appropriate data. It’s crucial that you spend the time to document the problems you are having and what is necessary to resolve them.
Intelligent Information Management
It is widely accepted that the modern business depends on numerous sources to aggregate information whether it’s a CRM, ECM, HCM, or ERP. Regardless of which tool you’re using, it consists of vital business information and content that is vital to the success of your company. Both businesses and their customers require information from multiple sources to complete work, and this adds additional complexity if that information is not easily attainable. The traditional route was to aggregate input into a central location but this approach is not viable long term as one program can’t maintain everything, particularly in some mid-range to large businesses.